Until It's Fixed

EPISODE SUMMARY: We’re at the end of Season 3, and we’ve covered a lot of new ground on what’s being done to make health care work better for everyone. Hosts Callie Chamberlain and Dr. Kenny Poole share their favorite moments and reflect on the biggest takeaways from conversations with over 30 guests this year. HIGHLIGHTS:[03:52] Callie and Dr. Poole discuss their biggest takeaways from the season[07:30] The hosts recap great pieces of advice from our guests as well as share their own perspective  and words they live by  RESOURCES:Until It’s Fixed: A Health Care Podcast – Season 3 | OptumThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Fertility is something you may not think about until you’re ready to have children. But, like all areas of your health, issues that impact your fertility may start years before that time arrives. Dr. Lisa Saul from UnitedHealthcare joins us to explain why thinking about your reproductive health now can make a difference later as well as what steps you can take today.HIGHLIGHT:[1:15] Dr. Lisa Saul shares what’s being done to improve education around fertility and health support.RESOURCES:How to protect and maximize your fertility (optum.com)GUEST:Dr. Lisa Saul, MD, MBA, National Medical Director – Maternal Health, UnitedHealthcareFor more on fertility, check out the full episode with guests Gabriela Marmolejos from Advisory Board and Nikki Battiste, CBS National News correspondent.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:When it comes to your health, fertility isn’t always something that’s discussed. If you’re trying to get pregnant now, or may consider having children in the future, it’s helpful to understand your reproductive health. Or, someone in your life may be thinking about their fertility and looking for support. Join us as we talk with Gabriela Marmolejos, a senior research analyst at Advisory Board who specializes in maternal health, and Nikki Battiste, a CBS News correspondent, who shares her personal fertility story. HIGHLIGHTS:[03:00] Gabriela Marmolejos discusses what can affect fertility. [06:35] Nikki Battiste talks about how to support someone who is struggling on their fertility journey. RESOURCES:How to protect and maximize your fertility (optum.com)GUESTS:Gabriela Marmolejos, Senior Research Analyst, Advisory BoardNikki Battiste, CBS National News CorrespondentThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:When it comes to any relationship, it takes two people to make it work. And, a doctor-patient relationship is no different – both people have a role to play in communicating, which helps build trust. This week, we look at how you can create or improve a relationship with your doctor by talking with guests from both sides: Dr. Maria Hale, a patient experience expert at Optum, and Omase Lassey, a patient and health advocate. RESOURCES:What makes a good doctor? 7 signs you have a great one | OptumGUESTS:Dr. Maria Hale, Chief Patient Experience Officer, Optum Tri-StateOmase Lassey, patient and health advocate For more on finding the right doctor for you, check out the full episode with guest Dr. Soo Rhee from Healthgrades.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.  

EPISODE SUMMARY: Many studies show having a strong relationship with your doctor really matters. People who like their doctor report fewer health issues and a higher quality of life compared to those who don’t. That’s because the more comfortable you are with your doctor, the more likely you may be to follow their advice – or go to them when you’re struggling. We talk with Dr. Soo Rhee from Healthgrades (part of RVO Health,) the #1 platform for finding a doctor and a leader in health care transparency, about how to not just find a doctor but the right doctor for you.HIGHLIGHT:[04:48] Dr. Soo Rhee talks about how Healthgrades helps patients to make empowered and informed decisions.RESOURCES:HealthgradesWhat makes a good doctor? 7 signs you have a great one | OptumHow different mental health professionals help you heal I OptumGUESTS:Dr. Soo Rhee, VP Medical Science, Quality Solutions, HealthgradesThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY: A side of your health and well-being that may be top-of-mind is health costs and how to save for or manage them. Health insurance can play a part, but there are other financial tools that could be available to you. Author, podcast host and financial influencer Michela Allocca from “Break Your Budget” joins the conversation to break down a common, yet often underutilized, benefit for managing health costs—medical expense accounts. While you may be familiar with HSAs and FSAs, a recent survey* found roughly one-third of Americans who were eligible for an HSA did not have one. And, of those who did, roughly half had not contributed in the last year. We’ll talk about how these accounts can help you—and your loved ones—save money on health care costs.*Journal of the American Medical Association (JAMA)GUEST:Michela Allocca, founder of online personal finance platform “Break Your Budget,” author, entrepreneur, and financial analyst RESOURCES:Medical Expense Eligibility ToolHealth savings accounts (HSAs) (optumbank.com)What are medical expense accounts? | Optum11 Surprising Things You Can Buy With HSA or FSA Dollars | OptumHome (breakyourbudget.com)The views, opinions, endorsements, and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Habit tracking, like writing down what you’re eating/drinking, can help keep you honest when working towards a health goal. When it comes to getting more movement into your day, using a wearable fitness tracker or your phone can help. Some experts recommend aiming for 10,000 steps a day to get maximum health benefits but others say just getting up and getting moving is really the most important thing – no matter the number. National board-certified health and wellness coach Corin Groustra joins us to talk about ways to sneak more activity into your day.GUEST:Corin Groustra, national board-certified health and wellness coach RESOURCES:How to get physical activity into your day (optum.com)Walking for weight loss (optum.com)Step Up for Summer - Explore routes in a city near you. (uhcstepup.com)For more on how wellness and reward programs are supporting healthy habits, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:What motivates you to stay healthy? It’s different for everyone, but some people find participating in health and wellness rewards programs through their employer or health insurance company really pays off. If you adopt simple habits like tracking your steps or getting an annual physical, you may have opportunities to earn dollars, which you can use in a variety of ways. Samantha Baker from UnitedHealthcare joins us to talk about how health and wellness rewards programs are changing to better fit your life and Jodi Baldel, a participant, talks about how getting involved in a wellness program helped her reach personal goals.HIGHLIGHTS:[03:46] Samantha Baker discusses the unique ways wellness program participants can earn rewards. [16:32] Jodi Baldel talks about how participating in a wellness program helped her get ahead of her health and fitness goals. RESOURCES:UnitedHealthcare Introduces New Rewards Program With a Modern Approach to Well-Being - UnitedHealth GroupUHC RewardsWellness and rewards programs for members | UnitedHealthcare (uhc.com)Workplace Wellness and Fitness - OptumGUESTS: Samantha Baker, Chief Consumer Officer for UnitedHealthcare’s commercial business Jodi Baldel, health and wellness rewards program participantThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Having health care that meets you where you’re at is always important. But when you’re not feeling well or have a medical emergency, knowing where to get care can be critical for your health – and also helpful for your wallet. During a crisis, you’re more likely to pick the first place you see – which may not be the best option. We’ll break down primary care, nurse lines, telehealth, urgent care and emergency rooms so you can find the right fit for health situations ranging from small to serious.RESOURCES:UHC: Where to go for medical careUHC: Quick comparison chartFor more on the experience of finding health care when it comes to retail health clinics and rural communities, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY: Over the last few years, retail health clinics have grown by over 20%* – opening in stores you visit for everything from groceries to home goods. Dr. David Carmouche from Walmart Health joins us to discuss the growth of retail health as well as how it fits into people’s daily lives. And, as the health industry expands to better meet you where you’re at, we talk with Beth O’Connor, host of The Rural Health Voice podcast and past president of the National Rural Health Association, about the unique challenges rural Americans face getting the care they need.*Forrester researchHIGHLIGHTS:[04:14] David Carmouche discusses the latest trends in retail health and how it’s meeting people where they’re at.[15:35] Beth O’Connor talks about unique ways to solve rural health challenges. RESOURCES:Home - NRHA (ruralhealth.us)Rural Healthcare (walmart.com)Walmart and UnitedHealth Group Collaborate To Deliver Access to High-Quality, Affordable Health CareGUESTS: Dr. David Carmouche, Senior Vice President of Omnichannel Care Offerings at WalmartBeth O’Connor, Executive Director of the Virginia Rural Health Association (2022 National Rural Health Association president) and host of The Rural Health Voice podcastThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

EPISODE SUMMARY:More than two-thirds of Americans face at least one social challenge that affects their health — like transportation, housing or food concerns.* If you are struggling to get enough food for an active, healthy life, you’re not alone: 1 in 8 people in the U.S. experience food insecurity.**If health care workers observe or learn about food insecurity during an in-home visit, they’ll refer people to community organizations for support. These are usually local nonprofits who rely on donations of time, items and dollars to keep their doors open. We’ll talk about how to find a food bank, pantry or shelf in your area for yourself or a loved one – and one way to give back if you can. *Social Needs in America survey**Feeding America & USDA, 2021RESOURCES:Looking for support? You’re not alone. There are many programs and services that help people find food in their communities- here are three to start:United Healthcare: Your Connection to Community ResourcesFood, medical care, housing, transportation and more- search by zip codeFeeding America: Find your local food bankApply for national food programs like SNAP and WIC and connect with your local food bankUnited Way 211: Finding FoodCall 211 if you need help getting food immediately or connect with local programs including meal delivery For more on home- and community-based care, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:From clothes and groceries to movies and family dinners, it’s often expected to have both convenience and choice when getting services or products for yourself or a loved one. So, what about caring for your health? Kristy Duffey from Optum Home & Community Care and Kim DeMasie, a nurse practitioner and nonprofit founder, join our latest episode to talk about the demand for health care outside of a doctor’s office or hospital and the growing options for getting the right care at the right time from the comfort of your home. HIGHLIGHTS:[5:50] Kim DeMasie talks about how her work as a HouseCalls nurse and passion for volunteering come together in her community food pantry.[16:42] Kristy Duffey talks about how home and community care are helping people get the care they want, where they want it.  RESOURCES:Housecalls: In-Home Clinical Assessment Program | OptumHouseCalls InfographicNewsroom - Indiana Nurse Practitioner Goes the Extra Mile Providing Home Visits (uhc.com) GUESTS: Kim DeMasie, Clinical Team Manager and Nurse Practitioner at Optum, nonprofit organizer and volunteerKristy Duffey, Chief Nursing Officer at Optum Health and Chief Operating Officer at Optum Home & Community CareThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

EPISODE SUMMARY:Think about your workday- what your environment looks like, how you interact with co-workers, how you prefer to communicate. If you identify as neurodivergent, that means your brain works differently. Things such as background noise, bright lights, crowded spaces or pings from colleagues may lead to feeling overwhelmed, uncomfortable or anxious. We’ll talk with Amy Root, UnitedHealth Group Director of Neurodiversity Inclusion, about the one thing you can do today to create a neuro-inclusive work environment.GUEST:Amy Root, Director of Neurodiversity Inclusion at UnitedHealth GroupRESOURCE:Advancing DE&I - UnitedHealth Group (uhg.com)For more on what neurodiversity is and how we can better recognize and value thinking differently, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY: There is no 'normal' when it comes to the human brain. We all experience the world uniquely and learn, think and communicate in different ways. However, there’s a generally accepted range of what’s considered ‘typical,’ and brain activity outside of that range is considered ‘neurodivergent.’ This includes people with conditions like ADHD, autism, dyslexia, OCD, and Tourette's.It’s estimated that up to 20% of the U.S. population identifies as neurodivergent.* While this may bring challenges in social, work or school settings, differences can be real strengths. We talk with KC Davis, licensed professional counselor, author of the book How To Keep House While Drowning and host of the podcast Struggle Care as well as Amy Root, Director of Neurodiversity Inclusion at UnitedHealth Group, about their personal journeys as well as what needs to be done to better support thinking differently. HIGHLIGHTS:[08:16] Amy Root and KC Davis discuss why there’s increased conversations about neurodivergence, including recent research, advocacy and activism.[14:53] Amy and KC talk about how women and girls are often overlooked when diagnosing neurodivergent conditions and share their personal journeys to diagnoses.RESOURCES:How to Keep House While DrowningHow to do laundry when you're depressed | TED TalkWhat is Struggle Care? — KC DavisNeurodiversity in Cybersecurity – Amy Root - NeuroSec (captivate.fm)GUESTS: Amy Root, Director of Neurodiversity Inclusion at UnitedHealth GroupKC Davis, licensed professional counselor, author of How to Keep House While Drowning and creator of mental health platform and podcast Struggle Care.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

EPISODE SUMMARY:Research shows that women spend 32 hours per week on childcare and housework compared to just 18 hours for men.* Special guest Eve Rodsky, bestselling author of Fair Play, attorney, and activist, translates this stat to real life by talking trash — literally. She illustrates how a simple task like taking out the garbage led to conflict with her husband, and offers one thing you can do today to have an honest and productive conversation about household chores.*Pew Research CenterGUEST:Eve Rodsky, bestselling author, Fair Play, attorney and activistRESOURCES:The text from Eve Rodsky's husband that made her say "I'm done" with their division of labor | Salon.comFor more on how primary caregivers and women are affected by the division of labor at home and in the workplace, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

EPISODE SUMMARY:How we divide chores and childcare is an age-old problem, with women historically handling most of the work in the home. Laundry, cleaning and carpool may seem like personal issues, but they can cause burnout, anxiety, depression and other illnesses like any job outside the home. This makes “invisible labor” a matter of public health. If you work at home, you may feel what you do isn’t acknowledged or seen as valuable. If you work outside of the home, you may feel you’re also working a “second shift” with your family responsibilities. Eve Rodsky, New York Times bestselling author of the book Fair Play, which inspired a documentary by Hello Sunshine, shares her personal story and offers actionable tips to find better balance.HIGHLIGHTS:[04:30] Interview: Eve Rodsky, author of Fair Play, attorney, and activist | Rodsky defines the terms “invisible labor” and “mental load” and examines how caregiving and chores are viewed in our society.[13:16] Rodsky discusses how the unfair division of labor affects the health of women and primary caregivers – as well as what we can do to fix it.RESOURCES:Fair Play documentaryThe Fair Play methodGUEST: Eve Rodsky, bestselling author of Fair Play, attorney and activistThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:One big thing that affects your health is diet – and when it comes to eating better, fruits and vegetables are key. But did you know only about 9% of Americans are getting enough greens (and yellows, reds and oranges?)* Special guest Dr. Edwin McDonald shares one thing you can do today to improve your eating habits at home.* Centers for Disease Control & PreventionGUEST:Dr. Edwin McDonald, Assistant Professor UChicago Medicine, Gastroenterologist, Project Brotherhood Leader, and Culinary Arts/Nutrition Advocate RESOURCES:The Doc's Kitchen - A Blog of Healthy Recipes from a Doctor and Chef (thedocskitchen.com)For more on how health disparities impact the Black community and how local organizations are working towards better Black health outcomes, check out the full episode.The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:There are major health disparities facing the Black community: Black people are at higher risk for heart disease, stroke, cancer, diabetes, HIV/AIDS, and more. They also live about six years less on average compared to other racial and ethnic groups. * During Black History Month, our hosts talk with Norman Wright from UnitedHealth Group and Edward Walton from Black Men Run about how we got here, what needs to be done to improve health care for Black Americans and how community organizations are leading the way.* Kaiser Family FoundationHIGHLIGHTS:[04:28] Interview: Norman Wright, Executive Vice President, Health Equity Strategy for UnitedHealth Group | Wright discusses healthcare access in underserved communities by examining barriers and the history of racism in the United States. [25:57] Interview: Edward Walton, Co-Founder, Black Men Run | Walton shares the origin story of Black Men Run, emphasizing its status as more than just a running club, but as an accessible space for Black men to take control of their health and well-being.RESOURCES:The United Health Foundation Commits $100 Million to Further Advance a Diverse Health Workforce - UnitedHealth GroupBuilding a Diverse, Culturally Competent Health Workforce - UnitedHealth GroupBlack Men Run GUESTS: Norman Wright, Executive Vice President, Health Equity Strategy, UHGEdward Walton, Co-Founder, Black Men RunThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Spirituality and religion aren’t things we typically think about when it comes to health and health care—and they can be intimidating to talk about with your doctor. This week, Callie and Dr. Poole share how to think about, write down and share how spirituality and/or religion affect your care preferences so you feel prepared to talk about them—both now and in the future.For more on how your spiritual and/or religious practices relate to your health and health care, check out the full episode. The views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Spirituality and religion play an important role in many people’s lives—but they may not feel comfortable bringing up these topics with their care providers. As we continue to look at ways to better support your health and well-being, Dr. Mary Jo Kreitzer and Reverend Brian Hughes join our hosts for a discussion about how spirituality and religion affect health care—and how to get the conversation started.HIGHLIGHTS:04:10 Interview: Dr. Mary Jo Kreitzer, Director of the University of Minnesota’s Center for Spirituality & Healing | Dr. Kreitzer has spent much of her career as a physician, educator, and researcher studying the connection between our spiritual practice and our health. She talks about the importance of asking the question “what matters?” when it comes to health and health care, instead of the traditional question, “what’s the matter?”024:35 Interview: Rev. Brian Hughes, spiritual care specialist and chaplain at UnitedHealth Group | Rev. Hughes shares anecdotes from his personal experiences as a hospital chaplain, including what it’s like to put aside his own perspective and focus on being present for another person in need. RESOURCES:How to talk to someone who is seriously ill or dying (optum.com)How to live well with chronic illness (optum.com)Earl E. Bakken Center for Spirituality & HealingGUESTS:Dr. Mary Jo Kreitzer, Founder & Director, Earl E. Bakken Center for Spirituality & HealingBrian Hughes, Chaplain & Spiritual Care Specialist at UnitedHealth GroupThe views, opinions, endorsements and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY: With a topic as big as therapy, where do you even begin looking for help? Callie and Dr. Poole share some tips for how to define and narrow down the options you have for mental health resources—whether they’re in-person or online. For more on how important it is to take care of our mental health, check out the full episode. If you or someone you know is feeling overwhelmed with stress or thinking about suicide, seek help right away. If someone is in immediate danger, call 988 or go to the closest emergency room. To talk with a trained counselor, you can call the National Suicide Prevention Lifeline anytime at 988 or 1-800-273-TALK (1-800-273-8255).The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:Taking care of our mental health is a key part of living a thriving, balanced life. In this episode of Until It’s Fixed, Callie and Dr. Poole dig into the societal shift of talking more openly about seeing a therapist, how people can find a therapist who meets them where they’re at and the rise of app-based and teletherapy with Roxane Battle and Chez Chesak. HIGHLIGHTS:04:50 Introductions | Roxane Battle is a former journalist, writer, and Vice President of Advocacy and Community for AbleTo, part of Optum, a company that offers virtual self-care, therapy and coaching programs. Joining Roxane is Chez Chesak, a writer and therapy advocate, who shares his personal story.07:30 The therapy landscape | As Roxane shares, “one size does not fit all” when it comes to finding therapy—which means there are many options for different needs. 21:44 Breaking the silence | The conversation winds to a close with a reflection on the importance of continuing to fight the social stigma that prevents people from seeking help. RESOURCES:What does it mean to have good mental health?Finding a therapist that's right for youAbleTo | Pioneering High-Quality Virtual Behavioral Health CareFind a spectrum of digital mental health tools with the AbleTo appGUESTS: Roxane Battle, Vice President, Advocacy & Community, AbleTo, part of OptumChez Chesak, therapy advocateIf you or someone you know is feeling overwhelmed with stress or thinking about suicide, seek help right away. If someone is in immediate danger, call 988 or go to the closest emergency room. To talk with a trained counselor, you can call the National Suicide Prevention Lifeline anytime at 988 or 1-800-273-TALK (1-800-273-8255).The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:What’s one way we can take care of our bodies as we grow older? Callie and Dr. Poole talk through options for gentle activities that can be adapted to a variety of ability levels and exercise needs to keep us moving at any age. For more on how our health care needs change as we get older, check out the full episode. The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:We're living longer than ever and staying engaged into our 70’s, 80’s, and 90’s—but how is our health care keeping up? In this week’s episode, new co-host Dr. Kenny Poole chats with three experts from across the industry about the challenges and changes in providing care to our growing senior population, plus how to make sure we’re reaching all older adults so they can live their healthiest life at any age. HIGHLIGHTS:01:30 Interview with Dr. Charlotte Yeh | Dr. Yeh, Chief Medical Officer at the American Association of Retired Persons (AARP), provides an overview of the general health of older U.S. Americans and the discrimination seniors face due to ageism. 12:00 Interview with Miriam Sznycer-Taub | Miriam draws on her experience as the Director of Aging Populations Research at Advisory Board to share what the data tells us about our health and care as we age. 24:40 Interview with Dr. Amy Nguyen Howell | To wrap up the episode, Dr. Nguyen Howell discusses what care providers and organizations can do to better support the health of our senior population. RESOURCES:Senior care resources from OptumQ&A: AARP’s Dr. Charlotte Yeh on Seniors and TechnologyCaring for an Aging Population: Past, Present, and FutureHLTH Webinar: Caring for Older Women in an Aging PopulationGUESTS: Dr. Charlotte Yeh, Chief Medical Officer at AARPMiriam Sznycer-Taub, Director of Aging Populations Research at Advisory BoardDr. Amy Nguyen Howell, Chief of the Office for Provider Advancement at OptumThe views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:What’s one way we can be more mindful about what we drink? In this bonus episode, Callie and new co-host Dr. Kenny Poole talk through tips and tactics for tracking your beverage consumption habits (with a focus on alcohol) by keeping a drinking diary. Like other habit trackers, drinking diaries help us get accurate data about what we do and how it affects us—making them an effective tool for anyone who’s “sober curious” and looking to explore their relationship with alcohol. For more on the “sober curious” movement, check out the full episodeThe views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:When was the last time you thought about your relationship with alcohol? With trends like 'Dry January,' a lot of people are taking an opportunity to do just that, and they aren’t alone. As the “sober curious” movement gains popularity in the U.S., people have more options than ever to define and redefine how booze does or doesn’t fit into their life. In this episode, host Callie Chamberlain is joined by sober coach Jen Lee Hirst, Optum Behavioral Health's Deb Nussbaum and Bob Poznanovich from Hazelden Betty Ford Foundation for a discussion about how we’ve historically viewed sobriety, how that’s changing lately and how the health care industry can support people re-evaluating their alcohol use. HIGHLIGHTS:02:20 A personal perspective | Jen Lee Hirst, a “sober coach” and social influencer who promotes an alcohol-free lifestyle, shares her own story of realizing she needed to re-evaluate the way she used drinking to cope with stress in her life. Now, Jen helps other women find more effective ways to manage stress and care for themselves. 15:40 Changing our habits | Deb Nussbaum from Optum Behavioral Health and Bob Poznanovich of the Hazelden Betty Ford Foundation join Callie to discuss the ways that the sober curious movement is changing the way medical professionals and the health industry think about helping people who want to cut back on drinking alcohol. RESOURCES:Substance Use Disorder solutions from OptumHazelden Betty Ford FoundationFurther reading:Help – I think I’m drinking too muchGUESTS: Jen Lee Hirst, Sober coach and founder of Lighthouse Sobriety Deb Nussbaum, PhD, LCSW, Senior Director at Optum Behavioral HealthBob Poznanovich, VP of Marketing and Business Development, Hazelden Betty Ford FoundationThe views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

EPISODE SUMMARY:What is one thing you can do today to reduce burnout in your life? In this bonus episode, Dr. Maria Dahl, Market Chief Medical Officer for Medicare and Retirement with UnitedHealth Group, shares her own experience with host Callie as well as how she found “joy in practice” to beat burnout. Dr. Dahl also offers tips and tools we can all use.GUEST:Dr. Maria Dahl, Market Chief Medical Officer, Medicare and Retirement at UnitedHealth GroupFor more on burnout and “quiet quitting,” check out the full episode. The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

EPISODE SUMMARY:We’re kicking off Season 3 of “Until It’s Fixed” with a conversation that is top-of-mind for a lot of people right now: Burnout. Of course, it’s hard to talk about burnout without also talking about “quiet quitting,” a phrase we’ve been seeing everywhere lately, from social media to academic journals. Join host Callie Chamberlain and guests Amy Carsto from Optum Behavioral Health and Clayton Farris, actor and content creator, for a talk about what causes burnout, how it affects our health, and most importantly—what we can do about it. HIGHLIGHTS:Introduction | Host Callie Chamberlain welcomes everyone back to a new season of “Until It’s Fixed” with a taste of what’s to come: a new co-host, more in-depth conversations about how to make health care work better for everyone and a focus on how when it comes to your health, everything is connected.01:30 Recognizing and combatting burnout | Callie is joined by Amy Carsto, an employee assistance program manager from Optum, for a conversation about what burnout is, how it affects us and what supports are available when we find ourselves feeling burned out. 22:00 The quiet quitting conversation | Clayton Farris, an actor, freelance writer and content creator whose TikTok videos on quiet quitting have appeared on Good Morning America and in the New York Times shares his own journey through burnout and what he’s learned about finding balance. RESOURCES:If Your Co-Workers Are ‘Quiet Quitting,’ Here’s What That Means - WSJWhat Is Quiet Quitting and Who Is It For? - The New York Times (nytimes.com)The 3 kinds of burnout (and how to beat them)Tips: 20 simple ways to reduce stress (optum.com)GUESTS: Amy Carsto, EAP Services Manager at Optum Behavioral HealthClayton Farris, Actor, freelance writer and social media content creatorThe views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.

TRAILER SUMMARY:In Season 3 of “Until It’s Fixed,” tune into new conversations focused on all areas of your health with returning co-host Callie Chamberlain and new co-host Dr. Kenny Poole. We'll talk with thought leaders and advocates working to solve the health industry’s biggest challenges — as well as hear personal stories from people who live with these issues every day. Join us on the inspiring journey to create a healthier world — and make health care simpler and more effective for everyone.

Highlights01:07 Introduction | Maria begins with a brief story of her wake-up call: how a medical diagnosis jolted her out of her routine and made her re-examine her life.09:00 Defining health | Callie and Maria discuss how they think of health, and the "puzzle pieces" of our lives that fit together to create the full image of our wellbeing.11:16 Support systems | Last year, TIME magazine reported that there are 43 million unpaid caregivers in America. Maria sheds light on the burden caretakers often face and the importance of creating a support network.17:17 Conclusion | Callie and Maria close out the episode reflecting on life as an endless school and what makes us all healthy. ResourcesInfographic: What makes you healthy?Podcast: Better Together with Maria Menounos Guest: Maria Menounos, health advocate and host of "Better Together with Maria Menounos" The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.  

Highlights01:30 Meeting people where they are | Stacey and Callie first revisit a conversation with child and adolescent psychiatrists Dr. Mona Potter and Dr. Yusra Benhalim on progress being made to better support mental health care for our kids08:59 Your whole health | Ryan Adcock of Cradle Cincinnati and Dr. Natalie Hernandez from Morehouse School of Medicine discuss how interconnected each part of our life is with our health and the need to expand our focus beyond what’s shared or happens in a doctor’s office or hospital. 13:26 Smarter care | Callie and Stacey reach back to the very beginning of the season when Kristi Henderson, SVP, Center for Digital Health and Innovation at Optum and CEO of MedExpress, joined to talk about the growing role of technology in our lives and how that may continue to benefit our health care. 18:30 Change | Rounding out the conversation, our hosts replay a clip from Dr. Margaret-Mary Wilson, Chief Medical Officer of UnitedHealth Group, on how bias impacts medical care experiences, and reflect on the growing focus on equity across the health industry.Resources• Until It's Fixed The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

HighlightsIntroduction | Revisiting a big theme of the season, Callie and Stacey discuss the idea of empowering people to take charge of their health while helping them navigate what can be complex in the health care system. 02:11 Interview: Dr. Kate Wolin and Optum Store | Dr. Wolin, Direct-to-Consumer VP at Optum, joins Stacey to talk about the growing focus on designing health care products and services based on the unique needs and tastes of each person.11:11 Interview: The consumer revolution | Choices of health care services offered directly to people could change the way you interact with the health care system. Dr. Wolin discusses what’s at the heart of making this work and the wins this will bring when you seek support for health and wellness.24:36 Conclusion | Stacey and Callie share what excites them about a more people-centered approach to health care, including bringing together what has traditionally been done in silos and having tools to make informed choices about your health.  ResourcesOptum Store Guest: Dr. Kate Wolin, VP and Head of Product, Optum Direct-to-Consumer                        The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

HighlightsIntroduction | Hosts Stacey and Callie kick off the episode with a look at the statistics on cancer diagnosis in the U.S. to prepare for a conversation about the importance of regular screening to find cancer earlier, hopefully before it has spread.03:09 Roundtable: Cancer screening and statistics | Dr. Sung Poblete and Matthew Zachary join Callie to discuss recent survey results on cancer screening in the U.S. and how COVID-19 has impacted trends.27:07 Roundtable: Being a voice for patients| Cancer rebel Matthew Zachary turned his experience into a passion for patient advocacy; he and Dr. Poblete talk about how the game has changed for the better since his own cancer diagnosis.39:52 Conclusion | Our hosts close out the show reflecting on the barriers some communities face in getting screened, and the developments that have happened as a result of partnerships. Resources discussed in the episodeCancer Screen Week: Screening GuidelinesStand Up To CancerThe Big Screen Podcast: How COVID-19 disrupted and reshaped cancer preventionOptum: Improving how we prevent and survive cancer GuestsMatthew Zachary, Cancer rebel, patient advocate and podcast hostDr. Sung Poblete, CEO, Stand Up To Cancer                                                            The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.  

HighlightsIntroduction | Callie talks about the impact of tobacco use on U.S. adults today, and the Great American Smokeout, an event sponsored by the American Cancer Society. 02:21 Roundtable discussion| Etta Short and Dr. Kelly Carpenter talk about the history of tobacco use in America compared to today. They also discuss how support for people trying to quit has changed over time, including how technology can help. 21:20 Roundtable discussion continued | Etta shares how quitting smoking can impact our overall health, and that a person’s circumstances and other aspects of their health influence their ability to quit.26:13 Conclusion | Callie reflects on tobacco use as a social justice issue and provides resources for people trying to quit.ResourcesQuitline: 1-800-784-8669 (1-800-QUIT-NOW)Live Vape FreeOptum Quit ServicesThe Great American SmokeoutGuestsEtta Short, Tobacco Cessation Advocate, OptumKelly Carpenter, PhD, Principal Scientist, Optum Center for Wellbeing Research The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.  

HighlightsIntroduction | The episode begins with a short explanation of what clinicogenomics is and how that relates to our DNA, along with the impact of rare diseases in the United States. 04:42 Roundtable | Allison Pullins and Dr. Ashley Brenton | Callie, Allison and Dr. Brenton talk about what life is like when a family member has a rare disease, from the difficult and confusing journey toward a diagnosis to the search for a scientific breakthrough.26:32 Roundtable | Dr. Alex Liede and  Dr. Ashley Brenton | After hearing the patient perspective from Allison, Callie and Dr. Brenton are joined by Dr. Liede to hear about his work as a genetic epidemiologist, where he uses genetic information and real-world evidence to study disease in populations. They discuss the type of data necessary for Dr. Liede's work, how it can help with drug development and what the future of the field may look like. 42:37 Conclusion| Stacey and Callie close out the episode with a brief reflection on the two conversations and a preview of what's waiting in the next episode.ResourcesThe National Economic Burden of Rare Disease Study (Everylife Foundation)Clinicogenomics for life sciencesGuestsAllison Pullins, Rare disease parent and advocateDr. Alex Liede, Head of Real-World Evidence and Partnerships in Global Epidemiology, AbbVieDr. Ashley Brenton, Vice President Real World Evidence and Genomics, Optum The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

HighlightsIntroduction | Callie and Stacey lay the foundation for this episode with some statistics about substance use disorders (SUDs) in America. 01:26 Roundtable: Innovation and progress in SUD treatment | Janelle Wesloh, MBA, LADC of the Hazelden Betty Ford Foundation and Deb Nussbaum, PhD, LCSW of Optum Behavioral Health discuss the levels of care available to provide individualized treatment for those struggling with a SUD. 18:51 Roundtable: Care in the time of COVID | Guests discuss supporting loved ones with substance use disorders and the ways the global pandemic has changed how we approach care. 28:47 Conclusion| Stacey and Callie reflect on the interview and the reasons it gives us to be hopeful—the decreasing stigma associated with seeking help for substance use, virtual treatment options that can improve access to care and expanded educational resources to help individuals and families identify and cope with challenges sooner. ResourcesLearn more about Hazelden Betty Ford’s Virtual Family Program, delivered in a one-day format online, this program is available free to anyone who needs it, no matter where you live.Find information on RecoveryGo, Hazelden Betty Ford's virtual addiction and mental health treatment solution, offering family services, recovery support and community solutionsTo connect with specialists trained in addressing substance use disorders, call the Optum Substance Use Disorder Helpline at 1-855-780-5955. It’s confidential and available 24/7.If you’re experiencing thoughts of suicide or something else that is urgent or an emergency, call 911 or the National Suicide Prevention Lifeline: 1-800-273-TALK (8255). GuestsJanelle Wesloh, MBA, LADC, VP of Clinical Excellence, Innovation, and Recovery Management at Hazelden Betty Ford FoundationDeb Nussbaum, PhD, LCSW, Senior Director at Optum Behavioral Health The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

HighlightsIntroduction | Callie Chamberlain kicks off the episode with some background on health literacy – the ability of patients to access, understand and use medical information to make health care decisions.1:57 Interview: Lambert van der Walde | Lambert van der Walde, who lead the publication of the UnitedHealth Group health literacy research brief, discusses the difference between individual and organizational health literacy, and how organizations and providers can communicate more effectively. 17:40 Interview: Dr. Dean Schillinger | Dr. Dean Schillinger covers the idea of health literacy at a population, rather than individual or organizational, level. The discussion then moves to his advocacy work in programs like Youth Speaks and The Bigger Picture. 40:44 Conclusion| Callie summarizes key learnings and concludes the episode. ResourcesJust Plain Clear glossaryUnitedHealth Group health literacy research briefUCSF Center for Vulnerable PopulationsCDC health literacy website Guests: Lambert van der Walde, SVP & Executive Director, Center for Health Care Research at UnitedHealth GroupDr. Dean Schillinger, Director, UCSF Health Communications Research Program, Center for Vulnerable Populations, San Francisco General Hospital  The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world.  

HighlightsIntroduction | Callie and Stacey open up the topic of physical access to medical care and provide background information on the state of health care access challenges in the U.S.01:28 Roundtable: Overview of local access | Dr. Cooper, Megan Callahan and Callie dig into transportation as a social determinant of our health and the role Lyft Healthcare is playing to improve health care access.17:17 Roundtable: Follow-up conversation | The discussion continues with  an overview of the relation between transportation challenges and other health equity concerns. 29:55 Optum Mobile Clinic, Utah | Shelly Martin joins Stacey to talk about the Optum mobile clinic in Utah, and the difference it’s making in the community.42:46 Conclusion | Stacey and Callie reflect on the interviews, summarize key learnings, and conclude the episode.ResourcesU.S. National Library of Medicine report: Scope and impact of mobile health clinics in the U.S.Mobile health mapHealth equity guidebook Guests: Megan Callahan, President, Lyft HealthcareDr. Nicole Cooper, Sr. Vice President of Corporate Affairs, UnitedHealth GroupShelly Martin, Optum Medical Network Market President, Utah The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

HighlightsIntroduction | Stacey Dove sets the groundwork with an overview of the challenges facing teenagers when it comes to mental health and getting support.02:54 Roundtable introduction | Drs. Potter, Stevens and Benhalim introduce themselves and share their background in adolescent mental health and their perspectives from working with children, teenagers and families.27:39 Treatment and care options | Beginning with a discussion on how to approach children and teenagers who may be reluctant to receive help, the guests talk through different ways to meet them where they are, plus their advice for parents and other caregivers. Help and ResourcesIf your child or teen is taking steps to manage stress and anxiety and they don’t seem to be helping, here are some additional resources.Mental health screeningFree, private and anonymous mental health screening at: http://mhascreening.org/. Based on the results, MHA will provide information and resources to help.Crisis hotlines and text linesCrisis counselors are available every day, all day:Call 1-800-985-5990Text TalkWithUs to 66746If in crisis or thinking about suicide, get in touch with someone immediately:Call 1-800-273-8255 (TALK) Text MHA to 741741 Additional InformationTo break the ice on talking about mental health with children and teenagers, get conversation starters at OptumConversation.com.Visit optum.com/behavioralhealth to see how Optum is working to support mental health needs.U.S. News and World Report: Fixing the mental health crisis: It takes a community GuestsDr. Mona PotterChief Medical Officer, InStride HealthAssistant professor of psychiatry, Harvard Medical School, part timeDr. Jonathan StevensMedical Director, Outpatient Services and Admissions, The Menninger ClinicAssociate Professor of Psychiatry and Behavioral Sciences, Baylor College of MedicineDr. Yusra BenhalimSenior National Medical Director, Optum Behavioral Health The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.Visit optum.com for more information about how Optum is helping to create a healthier world. 

Highlights• Introduction | Stacey and Callie welcome listeners back and tee up the return to a topic from Episode 1—digital access to health care services.• 05:06 Roundtable part 1 | Ty and Rae from Advisory Board join the hosts to discuss the scope of digital inequity: much more than just internet access, the term encompasses digital literacy, connection speed and stability, and more.• 15:09 Roundtable part 2 | From defining digital inequity and how it impacts health, the conversation turns to solutions. Both guests share examples of success stories of health care organizations taking new steps to accommodate different levels of connectivity.• 20:21 Roundtable part 3 | Looking to the future, Rae and Ty talk about public initiatives that are making a difference and pitfalls to be wary of on the road ahead.• 28:01 Interview: Dr. Turner Lee | Callie talks with Dr. Turner Lee of the Brookings Institution and author of the forthcoming book Digitally Invisible: How the Internet is Creating the New Underclass. They discuss her research on the topic, current government efforts to invest in infrastructure and her hopes for a more equitable future.• 38:48 Conclusion | Stacey and Callie leave us with their closing thoughts and a preview of what's coming next on Until It's Fixed. Resources• Advisory Board blog: The digital divide• Pew Research Center: Mobile technology and home broadband in 2021• Brookings Institution: Can Biden’s broadband infrastructure plan close the digital divide? Guests Rachel (Rae) Woods has been leading and advising on research studies at Advisory Board since 2014, and she brings deep health care knowledge, strategic insight and operational expertise to her hands-on work with executives and frontline providers. Rae is also the host of Advisory Board’s five star-rated podcast, Radio Advisory.Ty Aderhold is the Director of Digital Health Research at Advisory Board, where he leads research on artificial intelligence, digital strategy, telehealth and digital health equity.Dr. Nicol Turner Lee is a senior fellow in Governance Studies, the director of the Center for Technology Innovation, and serves as Co-Editor-In-Chief of TechTank. Dr. Turner Lee researches public policy designed to enable equitable access to technology across the U.S. and to harness its power to create change in communities across the world. The views, opinions, and content expressed in this podcast do not necessarily reflect the views, opinions, or policies of Optum.

HighlightsIntroduction | Callie and Stacey open the episode with a bit of orientation on the subject and a definition of terms.02:45 A personal story from Dr. Wilson | Dr. Wilson shares a story of her own experience with the prejudices faced by LGBTQ+ patients and their families when seeking care.07:12 Interview: Dr. Wilson | Dr. Wilson discusses the health data on the LGBTQ+ community as a whole and how we need to look at the bigger picture of a person's identity when it comes to understanding their health. The conversation continues with a discussion of how training can help equip health care providers to improve access for underserved groups like LGBTQ+ patients. Finally, Dr. Wilson's interview concludes with a look at the things that are giving her hope and what she keeps in mind every day.24:12 Interview: Dr. Nowaskie | This interview begins with an introduction to OutCare Health, an organization that provides information and resources to LGBTQ+ patients seeking health care, and its history. It then continues on to discussions of the work OutCare is doing, especially related to training on what Dr. Nowaskie calls "cultural competence." Dr. Nowaskie concludes with a reflection on the human connection that is central to the connection between all people, and the importance of honoring that.47:16 Trainings and conclusion | Stacey and Callie discuss the trainings that Drs. Wilson and Nowaskie mentioned, resources for providers, and tools for individuals on how to be an ally. ResourcesOutCare Health and OutListProvider training: Caring for the LGBTQ+ Community: An introductionTerminology, pronouns and resources from Pride365+CDC resources: Lesbian, gay, bisexual, and transgender healthArticle: Bias may affect providers' knowledge of transgender healthNational suicide prevention lifeline Guests: Dr. Margaret-Mary Wilson, Associate Chief Medical Officer, UnitedHealth GroupDr. Dustin Nowaskie, founder and president, OutCare Health | dustin@outcarehealth.org The views, opinions, and content expressed in this presentation do not necessarily reflect the views, opinions, or policies of Optum.

HighlightsIntroduction: The data on maternal health | Callie and Stacey continue the focus on equity and our health with a look into the state of maternal health care, including reports from the CDC on pregnancy-related deaths.04:21 Roundtable: Redefining maternal care | Dr. Natalie Hernandez of the Morehouse School of Medicine and Ryan Adcock of Cradle Cincinnati talk about public health, the history of maternal care, and what changes they're seeing make a difference.16:47 Cradle Cincinnati | Callie and Ryan dig deeper into the work that Cradle Cincinnati is doing—and how it illustrates the idea that maternal health needs to be considered in the context of a person's identity and broader social context.23:15 Conclusion | To wrap up the episode, Callie and Stacey reflect on what their guests shared. Of particular note is the idea of diverse and inclusive care practices, which we’ll take a closer look at in Episode 3. Resources mentionedCDC research: Pregnancy complicationsThe challenge to improve U.S. maternal healthCradle CincinnatiPress release: Optum Awards $1.4 Million in Maternal Health Grants to Five Community Organizations GuestsDr. Hernandez’s current research and research interests include transdisciplinary approaches to improving women’s health, reproductive health, sexually transmitted infections, health disparities, community-based participatory research, and reproductive social justice. Dr. Hernandez’s research and interests stem from her commitment to health equity and improving health in underserved communities. During her doctoral program, she worked on multiple projects including behavioral and psychosocial health issues related to women’s health, HPV, and sexuality education. Dr. Hernandez was a HRSA maternal and child health leadership trainee and epidemiology trainee. In addition, she is a lead investigator on a study focusing on psychosocial and socio-cultural correlates of Human Papillomavirus (HPV) vaccine intentions and uptake among minority college students and her dissertation focused on examining multiple factors that contribute to the meaning and perceived consequences and management of an unintended pregnancy among Latinas. As a result of her work, she has received a number of awards and published a variety of articles in peer-reviewed journals. Ryan Adcock is the executive director and co-founder of Cradle Cincinnati, a network built with the express purpose of reducing the high infant mortality rate in Hamilton County. In the eight years since its founding, Cradle Cincinnati has raised more than $25 million for its cause and built dozens of partnerships within the community to save lives. His work for Cradle Cincinnati has included community engagement, strategic planning and evaluation, and communications and media strategy. The result to date—among many other positive outcomes—has been a 15% decline in Hamilton County infant deaths. The views, opinions, and content expressed in this presentation do not necessarily reflect the views, opinions, or policies of Optum.

Highlights• Meet the hosts | Stacey and Callie introduce themselves and discuss challenges and innovations highlighted by the COVID-19 pandemic. • 01:41 Health care in the time of COVID-19 | Stacey and Kristi Henderson discuss the state of the health care industry—the boom of telehealth appointments during the pandemic, and how providers are balancing digital and in-person care options as things start to open back up. • 13:43 Health equity | In light of the focus on social responsibility and equity in our lives, Kristi dives into its implications in health care, and the role it plays beyond our interactions in hospitals and clinics. • 21:06 Conclusion | This episode ends with a reflection from Callie and Stacey, plus a clip from UnitedHealth Group Senior Vice President and Chief Health Equity Officer, Michael Currie, on addressing health inequity.  Resources mentioned• Recent blog from Kristi Henderson: Accelerating a future where health care is closer to home• Videos: Peeling back the layers around health equity• Further reading: Treating the whole person GuestKristi Henderson is a health care change agent and clinician with more than 25 years of experience. She has designed, implemented and optimized the health care delivery system using digital health tools and technology throughout her career.In her current role, Henderson focuses on modernizing the Optum care delivery organization using digital health tools and telehealth. A few of her other leadership roles include service as an executive board member for the American Telemedicine Association; AAMC Telehealth Committee member; ANA co-chair for Committee on Connected Health; and member of the NQF Telehealth Committee. She is a Fellow in the American Academy of Nursing and the Emergency Nurses Association.

Welcome to season 2 of "Until It's Fixed.” Join new hosts Stacey Dove and Callie Chamberlain for a fresh set of conversations on health care innovation. Hear from advocates and experts tackling the issues and working to create a healthier world by rethinking how we deliver care and manage health.

We all realize that the pandemic has become a catalyst for real change in health care. In the final episode of our first season, we discuss how data is used to evaluate the effectiveness of new drugs and vaccines. And how organizations are using massive amounts of real-world data to boost the safety of clinical trials and vaccine development to help to bring the pandemic to an end. But after the pandemic, what innovations that 2020 brought to the health care system will remain? Join us as Susan Dentzer discusses with Optum and Sanofi Pasteur experts.

In this episode, we discuss how the opportunities created by a new era of computing will shape the future of health care. Thanks to advances in artificial intelligence, our world—and likewise our health experiences—will soon be influenced by things like ambient computing, advanced predictions and voice-enabled virtual assistants. But to get there, we need to understand current limitations, protect privacy and be willing to embrace change.

Artificial intelligence (AI) is being used more and more in the health care sector. As with any new technology or innovation, users and developers are still working through potential issues. So what’s being done to ensure AI is being developed and used in the right way for health care? In this episode, we explore the importance human judgment and oversight plays in developing and applying AI. With proper use, AI holds the potential to vastly improve how business and clinical professionals work across the health care system—and the experiences for all of us as the end consumer.

Hospitals’ financial pressures have only increased during the pandemic, and to thrive, organizations may need to think differently to ensure financial sustainability. It’s increasingly difficult for provider organizations to cost-cut their way to profitability. To continue funding their mission, they must take more aggressive measures. In this episode, we’ll take a deeper look at the organizations providing our care. We’ll discuss how the hospitals and health systems most likely to be successful will be those that can assess and streamline how they operate. They will have the agility and innovation to embrace a new model that can help make them financially stronger and allow them to put more focus back into local care delivery.

Your health history is valuable to you and to your various care providers. In a perfect world all your health records would live together and be easily accessible. Thankfully, we’re moving closer toward that goal. Today health care industry leaders are creating the digital structure and environments where your health records can live and be pulled whenever needed. In this episode find out what’s happening behind the scenes to make this interoperability a reality, and how it can benefit both individuals and the health care system as a whole.

Getting care where and when you want it is a lot easier said than done, especially if you live in a rural or chronically underserved area. This year, we’ve learned out of necessity that telehealth solutions—technologies that enable virtual care—can help consumers access care outside of the doctor’s office or hospital. These capabilities predated the pandemic, but they weren’t widely used. Why is telehealth being embraced now, and what role will it play in the future of health care?

We all want the same thing: a health care system that has the best outcomes for the patient. But across the country, multiple health care providers and payers all have different ideas and expectations about what that means, and the sheer amount of patient variables makes it hard to actually achieve that goal. It’s a challenge - so how do stakeholders create usable information to actually help patients get well? Join us as Susan Dentzer discusses with Optum and Frost & Sullivan experts.

The behind-the-scenes, administrative business of health care is an enormously complex -- and enormously expensive -- part of our health care system. Why do these processes form such a large portion of the cost of our system? How can we make this part of the system simpler, more cost-effective, and frictionless for providers, health plans, and the everyday public?  

In this episode Optum explains how data is gathered, how it’s used to offer insight and how it fits into health care work flows to drive change in a consumer’s health outcome.Additionally, Optum illustrates how they creates a complete picture of health using SDoH criteria when employing data analytic solutions. 

Managing health extends beyond hospital doors. In an age where technology innovations are king, providers and patients are all asking the same question, "Why is this so hard!?". Until it's Fixed tackles the current problems, tough questions and highlights how health care technology is reshaping the health care system.

Introducing "Until It's Fixed". A podcast about innovation in health care. Join us for this 10-part series hosted by acclaimed author of 'Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care', Susan Dentzer. Coming fall 2020.