Build Trust
Today Lee is asking ‘do you have a high trust environment?’ he looks in detail at the indicators for both a low and high trust environment and discusses ways that you can change your environment and empower everybody within it.
Listen in to find out about how to make your business a high trust environment.
KEY TAKEAWAYS
To increase the speed of your process and reduce costs most people look to reduce waste. If you increase the trust you have in people and create an environment that supports this then you could achieve the same result. A lack of trust is the biggest hidden problem in business today. The activity you are planning to do will affect the level of trust you have in the person Would you let the person look after your child? Would you let that person make an important business or career decision for you? This is a reflection of how you view a person’s character and competenceSomebody can be a trusted character but have low competency for a particular task
What’s it like to work in a low trust environment?Do you recognise the level of trust are you allowed to make decisions? Are you micromanaged?
Do people outwardly share their ideas and thoughts with others or are they fearful of the response?
What is a high trust environment?If you work in a high trust environment you will recognise meetings where everybody contributes without fear about the answers they give. You are autonomous you are allowed to make decisions without seeking approval
What do you need to do to create an environment of trust?It starts with habits and behaviours. It starts top down bottom up everybody has their part to play in developing an environment of trust.
Allow people an environment of trust, allow people to develop and to make mistakes
Create an open atmosphere where you can talk and listen to the people.
Be honest and transparent and allow people to understand exactly where you are coming from
BEST MOMENTS
‘Develop the environment so you have a high trust environment for everyone’
‘A lack of trust is the biggest hidden problem in business today’
‘Does the level of trust vary according to the seniority of the staff’
‘If you were creating an environment of high trust that would arguably increase the speed and reduce the waste in the process’
‘In a heightened time, security increases because we don’t trust the other people’
‘Are there things you can do to transform your environment to one of high trust?
‘Wastes are tangible’
‘Build relationships in a meaningful way’
‘Until you start to see it, you can't solve it’
VALUABLE RESOURCES
https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
Lee@leehoughton.com
