Consumer Rights

Pyjamas and jumpers are the most unwanted gifts we receive and in the post-Christmas period about 10% of us return at least one gift to the shops.

Since we spend about £80 billion over Christmas each year returning even a fraction of that involves a huge amount of money, both for shoppers and the shops.

Adam Shaw and guests explore what are our consumer rights. What you can and can’t return? What you need to prove the purchase was made and where a bit of post-Christmas goodwill might help you get a refund and exchange

Joining Adam are experts Jemma Cox from Welsh Trading Standards, Martyn James from the free resolution service Resolver, and Andrew Goodacre, CEO of BIRA, which is the leading trade association for independent retailers in the UK. And they hear from shop owners and customers about their experiences.

Producer Smita Patel Editor Emma Rippon