Problem Solving Is Not Just About Solving Problems
Lee’s job is to get organisations to adopt continuous improvement and problem solving cultures for the long term. There are three high level categories within this process and Rob explains them in this episode.
KEY TAKEAWAYS
Finding Problems. You may know your problems or survey your employees or customers to find problems. Find them when they are small by increasing discussion and communication between everyone involved in processes and asking better questions. Solving Problems. These are the tools and methodology that you employ to solve problems. Invest in training problem solving staff. Sustaining Solutions. Keep those solutions running and involve everyone so they engage with the new way of working.BEST MOMENTS
‘Typically when people engage us and engage other companies to help them create a problem solving culture or to create an army of problem solvers they want people to be trained in tools and techniques that actually solve problems.’
‘Problem finding is not randomly or through annual data or monthly meetings but through daily conversations, through visuals, through challenging thinking including everybody that's involved in the process.’
‘We treat problem solving like a special event for these big problems. We need to treat it like a Monday, a Tuesday, a Wednesday, a Thursday…like everyday.’
VALUABLE RESOURCES
Business Problems Solved Podcast
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
