Does Asking The Same Questions Help or Hinder?
One of the most important aspects of driving change in a team or as a change manager is asking the right questions, but is there any worth in repeating questions previously asked? Lee believes asking the same question in the right setting and with the right intent can benefit you as a leader of people and change and he explains why.
KEY TAKEAWAYS
Lee asks weekly ‘how have you felt this week?’ and ‘what one thing that’s noteworthy have you learnt this week?’ Consistently asked questions over time can mean a more in-depth and heartfelt response as time goes on as the responder feels safer in their environment. A follow-up question as simple as ‘and what else?’ can challenge someone to think deeper about the answer they have just given and elaborate.BEST MOMENTS
‘Every single Friday morning we have a little ‘reflection section’. It’s a small team and we sit around a table and I’ve asked for the last ten weeks the same two questions.’
‘Over a course of ten weeks, boy, can I tell you the conversations have developed and have changed.’
‘Fundamentally it’s about making sure you have clarity of intent of what it is, you create a safe space for people to think.’
VALUABLE RESOURCES
Business Problems Solved Podcast
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
