The 3 Things About Problem Solving
Problem Solving can be a highly discussed topic with many differing opinions on methods. However, at this mid-point in his ‘3 Things’ series of episodes, rather than concentrating on method, Lee explains the 3 blocks that he feels you will encounter during your Problem Solving approach.
KEY TAKEAWAYS
Finding problems, not solving them. Often locating the problems can be more difficult than solving them. Solving at the right levels, little and often. If you can solve problems with the people that actually work with them and do it often enough you also empower the people at that level. It’s everybody’s job. It’s not a specialist role to solve problems.BEST MOMENTS
‘We are not very good at finding problems because very often we just accept whatever we see, whatever we hear and whatever we feel because it’s always been that way.’
‘Some problems may need to be escalated through the line to more senior people but only if the people escalate it’s not within their gift to solve.’
’Is problem solving, moving forward, is identifying and overcoming opportunities actually part of everybody’s job, of everybody’s role to help everybody make today better than tomorrow?’
VALUABLE RESOURCES
Business Problems Solved Podcast
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
