TED Business

Uber, and how to fix things when trust is broken | Fixable

Trust issues at work? This week, we’re sharing an episode from Fixable, another podcast from the TED Audio Collective, that dives deep into trust and how we can cultivate it at work. In this episode, Frances Frei recounts when she was brought in to help Uber with their massive trust breakdown. Using Uber as a case study, she and co-host Anne Morriss explain the three pillars of trust – authenticity, empathy, and logic – and solutions to strengthen each leg when they’re on shaky ground. 
 
For more actionable workplace advice from Anne and Frances, find Fixable wherever you’re listening to this.

Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it should, too.