TED Tech

Uber, and how to fix things when trust is broken | Fixable

<p>This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.</p>

<p>From the construction of virtual realities to the internet of things—technology is changing our world every day. But how can we make sure that the quickly-evolving role that tech plays in our lives is one that builds, empowers, and connects us? Host Sherrell Dorsey guides you through the latest ideas from TED Speakers, uncovering the riveting questions that sit at the intersection of technology, society, science, design, business, and innovation. Listen in every Friday.</p>