Dr. Peter Yesawich on Elevating Healthcare with Hospitality EP 476

In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.

Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.

Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today!  Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!

Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/

In this episode, you will learn:

The importance of customer relationship management in healthcareThe PAEER model: Prepare, Anticipate, Engage, Evaluate, RewardExamples of how healthcare providers can improve patient experience using hospitality principlesThe concept of serving patients instead of just treating themImplementing loyalty programs and incentives for patientsFranchising opportunities in healthcareUsing data and technology to enhance patient care and experienceAddressing the hospitality deficit in healthcareAll things Dr. Peter Yesawich: https://www.yesawichholding.com/our-teamSponsors

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Catch More of Passion StruckWatch my solo episode on Create Work-Life Balance: 9 Simple Ways.Can’t miss my episode withDr. Mark Hyman on the Secrets to Living Young ForeverListen to my interview withDr. Kara Fitzgerald on How to Become a Younger You by Reversing Your Biological AgeCatch my interview with Dr. Mark Hyman on How Personalized Medicine Is Revolutionizing HealthcareListen to my solo episode on 7 Reasons Why Acts of Kindness Are More than Meets the Eye.

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