Smart Talks with IBM

Salesforce & IBM: Revolutionizing Experiences with Generative AI

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics &amp; Data at Salesforce &amp; Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting.  They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all. Visit us at: <a href="https://www.ibm.com/smarttalks/">ibm.com/smartalks</a> Read more about elevating experiences in the <a href="https://www.ibm.com/thought-leadership/institute-business-value/en-us/report/ceo-generative-ai/employee-customer-experience">CEO’s Guide to Generative AI</a> from the IBM Institute for Business Value. This is a paid advertisement from IBM.See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.

Join Malcolm Gladwell, author and host of Revisionist History, and hosts from your favorite Pushkin Industries podcasts, for Smart Talks with IBM as they talk to visionaries who are creatively applying technology in business to drive change, and transform their industries.
This season on Smart Talks with IBM, we’re diving back into the world of artificial intelligence, but with a focus on the powerful concept of ‘open’ - its possibilities, implications, and misconceptions. We'll look at openness from a variety of angles and explore how the concept is already reshaping industries, ways of doing business, and our very notion of what's possible.
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