Smart Talks with IBM

Can AI be empathetic? Reinventing client experiences

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com">https://www.iheartpodcastnetwork.com</a>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.

Join Malcolm Gladwell, author and host of Revisionist History, and hosts from your favorite Pushkin Industries podcasts, for Smart Talks with IBM as they talk to visionaries who are creatively applying technology in business to drive change, and transform their industries.
This season on Smart Talks with IBM, we’re diving back into the world of artificial intelligence, but with a focus on the powerful concept of ‘open’ - its possibilities, implications, and misconceptions. We'll look at openness from a variety of angles and explore how the concept is already reshaping industries, ways of doing business, and our very notion of what's possible.
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