HBS Managing the Future of Work

Point-of-work transactions: How Mastercard connects its employees with opportunities

Mastercard kick-started its internal talent marketplace in response to the pandemic, ramping up from a manual system to a digital platform from start-up Gloat. Lessons learned, ROI, and best-practices from the perspectives of customer and supplier.

Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.