HBS Managing the Future of Work

Covid-19 Dispatch: Ardine Williams

The pandemic has magnified Amazon’s role as household supply line and pushed the company to quickly adjust how it does business. The retail giant has revised scores of operating processes in response to customer demand, workplace safety requirements, and public health directives. For an enterprise with half a million employees in the US, implementing these changes has been a mammoth management challenge. Ardine Williams, the company’s vice president of workforce development discusses how the coronavirus has changed business as usual.

Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.