FT Listen to Lucy

Wells Fargo’s wagonload of insincere regrets

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer" style="color:grey;" target="_blank">acast.com/privacy</a> for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer" style="color:grey;" target="_blank">acast.com/privacy</a> for more information.