Outsourcing, customer self service, and an Olympic dry run

In this week’s podcast:We look at how companies are aiming to save money, and be more flexible, by renegotiating their outsourcing contracts; at how one company has replaced conventional customer service with web-based social media tools for its users; and what happened when a UK mobile operator - in a test of Olympic readiness - told two and a half thousand staff to work remotely.Presented and produced by Stephen Pritchard

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